Return Policy

Thank you for shopping with us! We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you can return the product under the following conditions:

Eligibility for Returns

1. Return Window: Products must be returned within 30 days from the date of delivery.
2. Condition of Items: Items must be returned in their original condition, unused, unwashed, and with all original packaging and tags intact.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Final sale or clearance items
• Gift cards

Return Process

1. Initiate a Return: To start a return, contact our customer service team at Kakashie@outlook.com with your order number and the reason for the return.
2. Shipping Charges: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Shipping Instructions: Upon approval of your return request, we will provide you with the return shipping address and any additional instructions.

Refunds

1. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
3. Partial Refunds: Partial refunds may be granted for items that are returned in a used or damaged condition, or if any part of the item is missing.

Exchanges

1. Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately. We will cover the shipping costs for the return and replacement of such items.
2. Exchange Process: To exchange an item, follow the return process. Once your return is received and inspected, we will send out the replacement item.

Contact Us

For any questions or concerns about your return, please contact our customer service team at:

• Email: Kakashie@outlook.com

We value your business and appreciate your understanding of our return policy. Thank you for shopping with us!

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.